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Customer Experience Manager

Wed, 07 Oct 2026 23:00:00 GMT

Dyddiad Cau / Closing Date: 14 October 2026

This is an exciting opportunity for a Customer Experience Manager with proven customer service and project management experience to join us.

About Us

The Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Newydd Maintenance Limited, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.

Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 1,500 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.

About the role

You will be managing a high performing team of 13 Customer Experience Officers, to deliver an excellent customer service to our customers.

About you

Experience of team leadership and managing a complex range of customers is essential for this role, along with a strong working knowledge of the principles of customer care.

You will also be required to manage several projects so you will need to have excellent time management skills whilst using your own initiative and creativity to enhance the customer experience.

Your workload will be busy and demanding so you will need to be pro-active with great communication and negotiation skills. You will need to be good working under pressure and be able to take responsibility for meeting a variety of customer demands.

The Cadarn vision is to provide affordable homes and support sustainable communities with excellent services to tenants and customers. If you are looking for a new challenge with an award winning Housing Association, then why not apply?

Closing date for applications: midnight Wednesday 14^th October 2026

Interview date: Friday 16^th October 2026

*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.

Cadarn are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.

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Chief Executive

Tue, 06 Oct 2026 23:00:00 GMT

Dyddiad Cau / Closing Date: 04 November 2026

Chief Executive

Permanent | Cardiff | c.£160k

Full info and to apply: Chief Executive | Campbell Tickell Consultancy

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Asset Surveyors

Wed, 30 Sep 2026 23:00:00 GMT

Dyddiad Cau / Closing Date: 15 October 2026

Asset Surveyors

1 x Permanent Full Time, 1 x 24 Month Fixed Term and 1 x 12 Month Fixed Term Full Time.

Tongwynlais, Cardiff with flexible agile working options and regular travel in and around the Vale, Valleys and Cardiff Areas

£39,885 to £41,984

Do you enjoy getting to the bottom of building issues and helping turn survey findings into better homes? We’re looking for Asset Surveyors with a practical understanding of housing maintenance, building condition and planned works.

This is a varied role. One day you might be carrying out a stock condition survey; the next, investigating damp and mould, assessing a property defect or overseeing improvement works. You’ll help us make sound decisions about our homes and ensure tenants’ concerns are properly investigated and resolved.

About us

Cadarn Housing Group brings together Newydd Housing Association, Cadwyn Housing Association, Living Quarters (Lettings and Sales) Wales Ltd and Igneous. Across the Group, we provide affordable homes and work to keep them safe, well maintained and fit for the future.

About the role

Reporting to the Principal Asset Surveyor, you’ll carry out property surveys and use your findings to inform repairs, investment programmes and wider asset decisions. Your work will include stock condition surveys, energy performance assessments and retrofit assessments, alongside investigations into damp, mould and condensation, pest-related property issues and other building defects.

You’ll prepare specifications and schedules of work, support procurement, and manage planned, cyclical and improvement projects through to completion. You may also contribute to disrepair and insurance cases, option appraisals, and decisions about individual properties.

Accurate records matter in this role. You’ll update our asset systems, check the quality of property data and produce clear reports that help us plan work and meet Welsh Housing Quality Standard requirements. Throughout, you’ll work closely with tenants, colleagues and contractors to make sure work is carried out safely, to a good standard and with value for money in mind.

About you

You’ll have experience of surveying residential buildings and be confident identifying defects, assessing their causes and recommending practical solutions. You’ll understand how planned maintenance and improvement works are specified, procured and managed, and you’ll be comfortable balancing site visits, projects and competing priorities.

You’ll also bring:

A construction-related qualification or equivalent relevant experience.
Experience of stock condition surveys or other residential property surveys.
Knowledge of building maintenance, housing standards and relevant health and safety requirements.
Good written communication skills, including the ability to produce clear survey records, reports and specifications.
Confidence using Microsoft applications and property or asset management systems.
A practical, customer-focused approach and the ability to work well with tenants, colleagues and contractors.

Experience of damp and mould investigations, HHSRS assessments, social housing, contract management or planned investment programmes would be particularly useful. A Domestic Energy Assessor or Retrofit Assessor qualification would also be welcome, as these surveys form part of the team’s work, however full training will be provided.

You’ll need a full driving licence and access to a car for work each day. The role involves regular property visits, including access to areas that may require climbing stairs or ladders.

Why join us?

You’ll be part of a team working across the full life of our homes: understanding their condition, responding to problems and planning improvements that make a real difference to tenants. We value sound judgement, teamwork and people who look for better ways to do things.

Cadarn is an equal opportunity employer. We welcome applicants from all backgrounds and particularly encourage applications from people of colour and disabled people, who are currently underrepresented in our workforce. If you’re interested in the role but don’t meet every requirement, we still encourage you to apply or contact us to discuss your experience.

Closing date: midnight Thursday 15 October 2026
Interview dates: Friday 23 October 2026

To apply, please complete our short online application form at www.cadarn.co.uk/work-for-us.

Please Note: Previous applicants need not apply.

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