Customer Experience Officer

Salary details: £ - £

Customer Experience Officer

Full Time/ 35 Hours per week / Permanent

Tongwynlais, Cardiff with fully flexible agile working options

Salary - £25,533 - £26,876

If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalised services to customers is second nature to you then this exciting role could be your next career opportunity.

About Us

The Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Newydd Maintenance Limited, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.

Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 1,500 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.

About the role

You will be joining a customer experience team which aims to resolve queries from our customers at the first point of contact be it by telephone, email, Facebook, and Twitter.  This is a varied and challenging role, and you must be able to multitask and prioritise work as well as have the confidence to work on your own initiative to problem solve and make decisions. You will also provide administrative support to our Housing and Maintenance teams. 

About you

Experience within social housing is desirable but is not essential as full training will be given.  The most important thing we are looking for is an experienced customer service champion with a can-do attitude. Continually improving is at the heart of what we do so high standards of work and the ability to be flexible and innovative is also important to us. 

So if you pride yourself on providing excellent customer service and you have great problem solving and communication skills along with a can do attitude then why not apply?

Closing date for applications: midnight Wednesday 23 September 2026

Interview date: Friday 2 October 2026

*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.

Cadarn are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.