Tenant Liaison Officer x 2

Salary details: £ - £

Tenant Liaison Officer x 2

35 Hours | Permanent

Tongwynlais, Cardiff with fully flexible agile working options 

£30,112 to £31,696

Come and join our Assets & Decarbonisation Team

Our Team is growing and we are looking for two Tenant Liaison Officers to join us and provide a high quality service to our tenants regarding our retrofit and refurbishment programmes.

Are you excited about the sustainability agenda and new green technologies? Do you have experience of working with tenants within the social housing sector?  Are you customer focused and a fantastic team player? Then we have an exciting new role that might be just what you’re looking for.

About Us

Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.

Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association, that offers over 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 2,000 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.

About the Role

Reporting to our Principal Asset Surveyor, you will be responsible for supporting our approach to decarbonisation by seeking and developing opportunities to ensure effective tenant liaison and engagement. You will be the first point of contact for our tenants and will be responsible for ensuring all information is accurately gathered and recorded.

About You 

We are looking for 2 x positive and proactive Tenant Liaison Officers who can deliver success in this high performing team. You should have previous experience of tenant liaison within the social housing or construction sector, along with experience of working in a customer focused environment. You will need excellent IT skills and be able to build trust and educate people in the use of new technologies.

You must have a genuine interest in the sustainability and zero carbon agenda and be excited about improving our homes and providing affordable warmth for our tenants. Knowledge of green technologies and fuel poverty is desirable, but not essential. 

We have an ambitious programme of works, and you should enjoy working effectively under your own initiative and managing a busy workload.  You will be an effective communicator with good interpersonal skills.

At Cadarn we expect high standards of work and the ability to be flexible, innovative and solution focused is important to us. Central to the way you work should be the desire to finish jobs “right first time”. If you thrive in a fast-paced environment and are committed to delivering excellent service, we encourage you to hit the apply now button!

A full driving license and access to a vehicle is essential.  The job is also subject to a Disclosure Barring Service (CRB) Check and a renewal check every three years.

Closing date for applications is: midnight Sunday 16 August 2026

Interview Date: Monday 24 August 2026

Cadarn are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.